OneStep™ is the claims service that never sleeps. With this convenient option, you can speak directly with one of our claims service advisors, 24 hours a day, 7 days a week — no hassle, no message services.

When to call

OneStep™ is available whenever you need it. Call from the scene of an accident or any other incident that might require auto or home insurance coverage.

What to expect

When you call OneStep™, you speak directly with a claims service advisor, who starts processing your claim right away (80 per cent of claims are handled in just one phone call).

If required, OneStep™ claims service advisors can also:

• Send a tow truck and/or emergency services to the scene.
• Arrange for taxis and/or rentals for your convenience.
• Contact your family on your behalf.

For maximum efficiency, you can receive an on-site appraisal from our preferred vendors* who send the results directly to your claims service advisor over the Internet.

*Vendors are part of our Preferred Vendor Program, delivering quality standards and work that's guaranteed.

Call toll-free

Call OneStep™ at 1-800-387-1963 — 24 hours a day, 7 days a week.